Terms of service

1. Parties

These terms of service (the “Terms”) are entered into between Aletis B.V. (in oprichting), a Dutch private limited company in formation with its operating office in Eindhoven, the Netherlands (“Aletis”, “we”, “us”), and the company that has signed an order form, statement of work, or similar commercial instrument with Aletis (the “Customer”, “you”). Once Aletis B.V. is registered with the Dutch Chamber of Commerce its KvK number and registered address will be incorporated into each executed order form by reference.

By accepting an order form, by clicking through these Terms in a self-serve flow, or by using the Aletis platform, the Customer agrees to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have the authority to bind that company.

2. The service

Aletis provisions a dedicated cloud machine, storage volume, and Postgres database for each onboarded Customer (the “Tenant”), reachable at a Customer-specific subdomain of aletis.co. Authorised end users of the Customer sign in via Google Identity, author automations, and run them against files they upload. Each chat is executed inside a per-user sandbox running Anthropic's Claude Code CLI. Service capabilities, current resource limits, and operational characteristics are described in the documentation accompanying the platform.

3. Customer responsibilities

• Designate a Customer administrator authorised to onboard, manage, and offboard end users. Aletis treats requests issued by that administrator as authoritative.
• Ensure that all content uploaded to the platform (the “Customer Content”) is yours to process, does not infringe any third party's intellectual-property, privacy or other rights, and complies with Anthropic's then-current Acceptable Use Policy applicable to the Claude model family.
• Keep your billing and notice contacts current. Aletis sends material change notices to the address you designate at onboarding; you are responsible for updates.
• Do not share sign-in credentials. Each end user must use their own Google account; an individual e-mail outside the Customer's domain may be granted access by exception through the administrator interface.
• Comply with applicable law in your use of the platform, including export-control, sanctions, and data-protection law.

4. Acceptable use

You agree not to, and not to permit your end users to:

• Probe, scan, or stress-test the platform or attempt to circumvent its rate-limits or sandboxing without Aletis's prior written consent.
• Attempt to escape the per-user sandbox, escalate privileges beyond the user's allocated Linux UID, or access another Customer's Tenant.
• Use the platform to generate or distribute malware, child sexual abuse material, content prohibited by Anthropic's Acceptable Use Policy, or content prohibited by Dutch or Union law.
• Resell, sublicense, or grant access to the platform to anyone who is not an employee, contractor, or representative of the Customer entity in their professional capacity.
• Use the platform to develop a competing service or to derive a competing product from its behaviour.

Aletis may suspend a Tenant in case of confirmed or strongly suspected breach of this clause; suspended access is restored once the breach is cured or shown to be unfounded. Operational suspension is administered through the aletis suspend --slug … tooling and is logged in the audit trail.

5. Fees

Fees, billing frequency, and any usage-based components are set out in the applicable order form. Unless the order form states otherwise, fees are expressed exclusive of VAT and any similar transaction taxes, which Aletis adds at the statutory rate. Invoices are due 30 days net from the invoice date. Undisputed invoices not paid by the due date accrue interest at the statutory commercial rate under Article 6:119a of the Dutch Civil Code (or the equivalent rate of the law applicable to your order form).

6. Confidentiality

Each party agrees to treat the other party's non-public information disclosed under these Terms as confidential, to protect it with at least the same degree of care it applies to its own confidential information of similar sensitivity (and no less than a reasonable degree of care), and to use it solely as required to perform under these Terms. Customer Content is the confidential information of the Customer; Aletis's pricing, security architecture, unreleased roadmap and source code are the confidential information of Aletis.

7. Intellectual property

Aletis retains all right, title, and interest in and to the platform, its code, design, documentation, the underlying data model, and any improvements made to any of the foregoing. The Customer retains all right, title, and interest in and to the Customer Content and to the outputs generated by automations run against that content. The Customer grants Aletis a limited, worldwide, royalty-free, non-transferable licence to host, copy, transmit, display and otherwise process the Customer Content solely as necessary to provide the platform during the Term. Feedback voluntarily submitted by the Customer to Aletis may be used by Aletis without restriction.

8. Data protection

Aletis processes personal data on the Customer's behalf under the Data Processing Agreement, which is incorporated by reference into these Terms. The processing of personal data by Aletis for its own purposes (sales contacts, marketing-site visitors) is described in the Privacy notice.

9. Term and termination

These Terms commence on the start date of the first order form and remain in force for the initial term stated in that order form (the “Initial Term”). They renew automatically for successive periods equal in length to the Initial Term unless either party gives the other written notice of non-renewal at least 60 calendar days before the end of the then-current term.

Either party may terminate these Terms for cause if the other party commits a material breach that is not cured within 30 calendar days of written notice. Aletis may suspend access immediately, with written notice, where required to protect the platform or another Customer from imminent harm, restoring access as soon as the threat is mitigated.

Upon termination Aletis archives the Tenant within 30 calendar days. After that period all Customer Personal Data is irrevocably deleted from the active platform and from any reachable backup snapshot per the schedule set out in the DPA.

10. Warranties and disclaimers

Aletis warrants that the platform will materially perform in accordance with its documentation during the Term, and that it will use generally accepted industry standards to keep the platform free of viruses, malicious code, and other harmful agents within the layers it controls.

Except for the warranties expressly given in these Terms, the platform is provided “as is” and “as available”. To the maximum extent permitted by law, Aletis disclaims all other representations, warranties and conditions, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy or completeness of outputs generated by AI models, and uninterrupted or error-free operation. The Customer acknowledges that AI-generated outputs may be incorrect or biased and is responsible for human review before acting on them.

11. Limitation of liability

To the maximum extent permitted by law, each party's aggregate liability arising out of or related to these Terms — whether in contract, tort (including negligence), under statute, by way of indemnity, or otherwise — is limited to the fees paid or payable by the Customer to Aletis under the order form in the twelve (12) months immediately preceding the event giving rise to the claim. In no event will either party be liable for any loss of profit, loss of revenue, loss of goodwill, loss of business, loss of anticipated savings, or any indirect, incidental, special, consequential, or punitive damages, however caused.

The caps and exclusions in this clause do not apply to (a) the Customer's payment obligations, (b) either party's breach of confidentiality, (c) either party's indemnification obligation for infringement of a third party's intellectual-property rights, or (d) liability that cannot be excluded or limited under Dutch law, including liability for fraud, intentional misconduct, or gross negligence (Article 6:248(2) of the Dutch Civil Code).

12. Indemnification

Aletis will defend the Customer against any third-party claim alleging that the platform (as provided by Aletis, unmodified, and used in accordance with these Terms) infringes that third party's intellectual-property rights, and will pay the damages finally awarded against the Customer by a competent court or agreed in settlement, provided that the Customer (a) promptly notifies Aletis of the claim, (b) gives Aletis sole control of the defence and any settlement, and (c) cooperates reasonably with the defence.

The Customer will indemnify Aletis on the same conditions against any third-party claim arising from (a) Customer Content, (b) the Customer's or its end users' use of the platform in breach of these Terms, or (c) the Customer's combination of platform outputs with anything not supplied by Aletis.

13. Force majeure

Neither party is liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including war, terrorism, civil unrest, natural disasters, large-scale outages of public infrastructure or upstream cloud providers, sanctions, or governmental action. The affected party will use commercially reasonable efforts to mitigate and resume performance.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the competent court in Oost-Brabant (Eindhoven), the Netherlands, except that Aletis may bring proceedings to protect its intellectual-property rights in any court of competent jurisdiction.

Mandatory consumer-protection rules of the law of the Customer's habitual residence are not affected by this clause where the Customer qualifies as a consumer; these Terms are, however, intended to be entered into between business parties.

15. Changes to these Terms

Aletis may update these Terms on at least 30 calendar days' written notice to the Customer's notice contact. If an update has a materially adverse effect on the Customer, the Customer may terminate the affected order form during the notice period without penalty. Updates that do not materially affect the Customer take effect immediately on publication; the effective date at the top of this page reflects the most recent publication.

16. Miscellaneous

• Entire agreement. These Terms, the DPA, the Privacy notice, and the order form together constitute the entire agreement between the parties and supersede any prior or contemporaneous understandings on the same subject matter.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid and enforceable and the remaining provisions will continue in full force.
• Assignment. Neither party may assign these Terms without the other party's prior written consent, except that either party may assign to a successor of substantially all its assets or business on prior written notice.
• Notices. Notices to Aletis are valid when sent to ask.aletis@gmail.com and confirmed by Aletis in writing. Notices to the Customer are valid when sent to the address specified in the order form.
• No waiver. A party's failure to enforce a provision is not a waiver of its right to enforce that provision later.